I understand that shipping and delivery timeframes are estimates and are not guaranteed. Ivy & Co Studio is not responsible for delays caused by carriers, weather, or other circumstances beyond our control. Once an order has shipped, responsibility for delivery transfers to the shipping carrier.
I understand that due to the custom nature of many Ivy & Co Studio products, all custom and personalized items are non-refundable and non-returnable. Refunds or replacements may be considered in cases of damaged or incorrect items if reported within 48 hours of delivery with supporting photos.